Exchanges and Returns
If you wish to make an exchange, or return the products purchased in our online store, please contact us via email, to info@espiritorebelde.pt, indicating the reason for the exchange or return. After analysis, we will inform you if it is possible to carry out the exchange and the associated costs.
How long do I have to exchange or return a product?
The deadline for exchanging products is 14 days after the delivery date.
How do I return or exchange a product?
To return or exchange a product, you can send it directly to our warehouse, using a carrier of your choice. If this is not possible, we can arrange for the pickup of the products through one of our carriers, in which case the costs will be at your expense.
How can I track the exchange or return process for my product?
During the exchange process, our customer support team will keep in touch with you and inform you about the status of the exchange process and the shipment of new products. In addition, you can always contact us to clarify any doubts.
How is the verification of returned products carried out?
When the products arrive at our warehouse, we check if they are in good condition. The return is made discounting only the costs associated with this process. When making an exchange, if the products are found to be damaged, their value will be deducted from the total quantity that the customer should receive.
What are the return costs associated with the product exchange or return process?
The return costs only include the collection of the material, if requested by the customer, as well as the value of the products damaged in the return, if applicable.
In the case of exchanges, the cost of the new shipment still applies.
In addition, in orders with food contact products, whenever the packaging is opened, the tax for cleaning and sanitizing the products in question must be deducted.
Which products cannot be returned or exchanged?
Customized products with printing or special sizes, as well as food contact products (after being removed from the plastic packaging), cannot be exchanged or returned.
We want to make sure you have an excellent shopping experience, so it's important that you are aware of these limitations before making your purchase. However, if you have any questions, please do not hesitate to contact us. We are always ready to help.